Late cancellation and non-attendance

At DMC, we have limited appointments available.

If you cancel an appointment at late notice, or do not attend a booked appointment, we are unable to re-fill the appointment time-slot.

Late cancellation

We consider late cancellation applies to appointments that are cancelled with less than 24 hours notice before the appointment time. This does not give us enough time to re-book with other families.

Non-attendance

Non-attendance means that you do not attend for a booked appointment

Policy

In the situation of either late cancellation, or non-attendance, you will be charged a fee of 50% of the consultation. Please note that:

Waiving the fee

If there have been exceptional circumstances, and you wish to discuss a waiver of the fee, please send a written request. Letter or email (to the practice email address) are acceptable requesting the fee to be waived with some explanation. 

Any final decision to waive the cancellation fee is made by the relevant doctor.